Sometimes we accidentally make changes that we didn’t want. Use this video to learn how to undo those changes easily.
After people engage with it, you’ll receive an email with a copy of the transcript. If you recall from the script, the first questions we ask are the person’s name and email.
In order to have the best results, it is important that you or a team member follow-up pretty quickly with any qualified leads that come from the bot. We usually recommend within the hour or that same business day at the latest.
Here is a video recap to help walk you through this best practice:
We recommend a plug-in called Embedly to embed the audio in the pages and posts on your site.
This will result in faster load times for your visitors.
Here are instructions from one provider on how t use Embedly.
If you’d like to embed audio on your website, before you begin please contact support to request the Embedly plug-in to be configured.
There are several reasons you might not receive attachments from web forms. Fortunately, we have tried to eliminate most of the potential problems.
However, there are a few problems outside of our control:
- Email Providers – Many email providers only allow 10MB attachments whereas others allow up to 25MB.
This creates a problem because if you are sending the same email with a 15MB attachment to two people, one with a @gmail.com address and another with an @hotmail.com address, only the person with the Gmail address would receive it. This is because Gmail allows up to 25MB whereas Hotmail only allows 10MB.
- Internet Service Providers (ISPs) – Similar to email providers, many ISPs have limits on the size of the files transmitted across the wire. This can get more complicated because the problems can vary from the attachment being stripped from the email to the email being blocked altogether with no way of tracking it.
Here is a little more information on this:
- ISP max file sizes – https://www.apartmenttherapy.com/click-image-above-for-fullsize-140393
- Email provider max file sizes – http://www.thewindowsclub.com/attachment-size-limits-outlook-gmail-yahoo
To create a link, you need to click on the Link button. It will bring up a popup window, in the URL field, you will enter the actual hyperlink, and in the link text field you will add the text that will be linked. You also have the option to check the box next to ‘Open link in a new tab’ option. This will open the link in a new browser tab. It’s recommended that you use this option if you are linking to an external site.
WordPress also allows you to quickly link to posts and pages that you have published on your own website by using the content search feature.
Simply click on ‘Or link to existing content’ option and WordPress will show you recent content and a search field.
You can search for a post or scroll down to find it from the list. You need to click on the post title to select it and then click on Add or Update Link button.
Some customers using Windows Terminal Servers experience issues accessing Websites on our platform due to compatibility.
We have had success by disabling/enabling:
Internet Explorer > tools > compatibility view settings > Display Intranet Sites in Compatibility View